We do ship our products internationally.

We accept small orders.

California residents need to add the sales tax. There is no sales tax for international order and out of state order.

We accept cashier's check, money order, Visa, Mastercard, Discover card and American Express. No charge will be made to credit cards until the product ship's. No surcharge for credit cards. Within the United States, you can send a personal check or pay by C.O.D. Products will not ship until personal check clears the bank. All C.O.D. orders will have a service fee of $8.50 imposed by UPS. C.O.D. orders must be paid by cashier’s check or money order (no personal check and cash). Prepaid orders must include the shipping cost. Shipping cost will be quoted at time of order. If you would like use credit card, please provide us with the credit card number and the expiration date of the credit card.

The prices are in United States Dollars and are valid for both domestic and export sales. Prices are subject to change without notice.

All orders are F.O.B. shipping point. This means the customer pays all shipping costs. We always choose the shipping method most economical for you. The shipping cost depends on which model of stringing machine and where you are located. Please let us know which model of stringing machine you would like to order. We will calculate the shipping cost for you.

Return authorization numbers must be requested before acceptance. Unauthorized returns are refused and returned at customer’s expense. All returns must be made within 30 days of invoice date. Merchandise returned will be subject to a 15% restocking fee. We reserve the right to inspect for misuse and to determine whether repair, replacement or adjustment is necessary. Merchandise must be returned in original packing and in resaleable condition. All products returned must: be 100% complete, contain all original boxes and packing materials, contain all manuals and other accessories. The customer pays all shipping charges. Original shipping charges are not refunded on returned items. Customer is responsible for all shipping charges back to MAXLINE on returned items. When we receive products back, we inspect them carefully, then immediately credit your charge card or send a refund check.

Please inspect each shipment upon receipt of merchandise. Note any discrepancies or damage. Call us immediately about any shortages. All claims must be made with our office within 7 days of receipt of merchandise. Damage that occurs in transit is the carrier’s responsibility and claims must be made at once to the carrier by you.

Specifications and availability may change without notice.

• 90 days warranty

For warranty service, please just send back the broken parts and a copy of the invoice. Our technician will check and repair/replace it for you. The replacement parts will be shipped by the ground delivery. Please do not request for the express delivery. If you lost the invoice, you can send us a copy of the credit card statement. If you send back the parts without invoice, we will not provide the service. Please mail the parts to the following address:

MAXLINE
18116 S. Hobart Blvd.
Gardena, California, 90248
U.S.A.